Career
Warehouse Manager
D2C & EC Enablement, Bangkok
The Warehouse Manager is responsible for overseeing all aspects of warehouse operations, including inventory management, logistics planning, and team leadership. This role requires a strong understanding of supply chain principles, warehouse management systems (WMS), and a proven ability to optimize operational efficiency while ensuring customer satisfaction. The Manager will lead and develop a high-performing warehouse team, drive process improvements, and maintain a safe and compliant work environment.
What You'll Do
Operational Excellence:
- Manage and control all warehouse operations, ensuring smooth and efficient workflow.
- Develop, implement, and enforce policies and procedures to optimize warehouse performance.
- Drive process improvement initiatives to reduce costs, minimize lead times, and enhance overall efficiency.
- Proactively identify and resolve warehouse-related issues.
- Maintain a safe and healthy work environment by establishing and enforcing safety standards and procedures in compliance with all relevant regulations.
Team Leadership & Development:
- Develop, coach, and train warehouse staff to enhance performance and build their capabilities.
- Foster a positive and high-performing team environment.
Technology & Systems:
- Monitor and manage Warehouse Management System (WMS).
- Coordinate with Regional Teams to address WMS-related issues.
Stakeholder Management:
- Collaborate closely with key stakeholders, including Key Account Managers (KAM), Sourcing, Customer Service, Marketing, and other relevant departments.
- Monitor customer requirements and ensure the highest level of service quality.
- Conduct thorough investigations and implement solutions to address customer concerns.
3PL Management:
- Monitor 3PL performance and quality to enhance customer experience.
Planning and Management:
- Plan and manage logistics, warehouse, and transportation activities in alignment with production plans and company targets.
- Manage warehouse inventory, WMS program, tracking and tracing, and control stock levels with delivery KPIs.
Compliance & Safety:
- Supervise and ensure that all team members adhere to Standard Operating Procedures (SOPs) to meet company objectives and maintain safety standards.
Supplier & Customer Relations:
- Contact and negotiate with suppliers and business partners, while also building relationships with customers.
Financial Management:
- Analyze costs and control profit and loss, including investment planning.
Space Management:
- Monitor and be responsible for warehouse space management, ensuring efficient utilization and adherence to international standards.
Continuous Improvement:
- Continuously monitor roles and work areas, implementing improvements to enhance efficiency and effectiveness while complying with company and legal safety requirements.
Performance Tracking:
- Track performance metrics and follow up on Key Performance Indicators (KPIs) to ensure accountability and progress.
Reporting & Analysis:
- Prepare regular reports for management, analyzing key performance indicators (KPIs) and identifying areas for improvement.
Other Duties:
- Perform other duties as assigned by the Head of Operations.
Who You Are
- Bachelor’s degree or higher in Engineer, Logistic management, supply chain or any related field
- At least 7 years’ experience in Fulfillment, Warehouse Management, Supply Chain Management or related field
- Direct experience in Ecommerce, 3PL business
- Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies
- Strong communication in English language is a must
- Data analytical skills
- Strong leadership and presentation skill
- Project management and process improvement strategies
Why You'll Love It
- Creative office at Emporium (located at BTS Phrom Phong)
- Work hard, play harder office
- Competitive Salary
- Performance Review ( 2 times per year )
- Performance Bonus ( 1 time per year from 0.5-month to 3-month salary amount )
- Annual Paid Leave
- Compassionate Leave
- Health Insurance
- Social Security
- Discount for Fitness Gym at EmQuartier
- Monthly Birthday Celebration
- Monthly, Quarterly, Annual MVP Awards (prizes up to 8,000USD)
- Work in professional and dynamic environment
- Good chance to explore new trends in a digital market
- Opportunity to learn most advanced advertising technology platforms
- No fixed day for promotion - Perform well and get promoted anytime!