Career

Warehouse Manager

D2C & EC Enablement, Bangkok

The Warehouse Manager is responsible for overseeing all aspects of warehouse operations, including inventory management, logistics planning, and team leadership. This role requires a strong understanding of supply chain principles, warehouse management systems (WMS), and a proven ability to optimize operational efficiency while ensuring customer satisfaction. The Manager will lead and develop a high-performing warehouse team, drive process improvements, and maintain a safe and compliant work environment.

 

What You'll Do

Operational Excellence:

  • Manage and control all warehouse operations, ensuring smooth and efficient workflow.
  • Develop, implement, and enforce policies and procedures to optimize warehouse performance.
  • Drive process improvement initiatives to reduce costs, minimize lead times, and enhance overall efficiency.
  • Proactively identify and resolve warehouse-related issues.
  • Maintain a safe and healthy work environment by establishing and enforcing safety standards and procedures in compliance with all relevant regulations.

 

Team Leadership & Development:

  • Develop, coach, and train warehouse staff to enhance performance and build their capabilities.
  • Foster a positive and high-performing team environment.

 

Technology & Systems:

  • Monitor and manage Warehouse Management System (WMS).
  • Coordinate with Regional Teams to address WMS-related issues.

 

Stakeholder Management:

  • Collaborate closely with key stakeholders, including Key Account Managers (KAM), Sourcing, Customer Service, Marketing, and other relevant departments.
  • Monitor customer requirements and ensure the highest level of service quality.
  • Conduct thorough investigations and implement solutions to address customer concerns.

 

3PL Management:

  • Monitor 3PL performance and quality to enhance customer experience.

 

Planning and Management:

  • Plan and manage logistics, warehouse, and transportation activities in alignment with production plans and company targets.
  • Manage warehouse inventory, WMS program, tracking and tracing, and control stock levels with delivery KPIs.

 

Compliance & Safety:

  • Supervise and ensure that all team members adhere to Standard Operating Procedures (SOPs) to meet company objectives and maintain safety standards.

 

Supplier & Customer Relations:

  • Contact and negotiate with suppliers and business partners, while also building relationships with customers.

 

Financial Management:

  • Analyze costs and control profit and loss, including investment planning.

 

Space Management:

  • Monitor and be responsible for warehouse space management, ensuring efficient utilization and adherence to international standards.

 

Continuous Improvement:

  • Continuously monitor roles and work areas, implementing improvements to enhance efficiency and effectiveness while complying with company and legal safety requirements.

 

Performance Tracking:

  • Track performance metrics and follow up on Key Performance Indicators (KPIs) to ensure accountability and progress.

 

Reporting & Analysis:

  • Prepare regular reports for management, analyzing key performance indicators (KPIs) and identifying areas for improvement.

 

Other Duties:

  • Perform other duties as assigned by the Head of Operations.

 

Who You Are

  • Bachelor’s degree or higher in Engineer, Logistic management, supply chain or any related field
  • At least 7 years’ experience in Fulfillment, Warehouse Management, Supply Chain Management or related field
  • Direct experience in Ecommerce, 3PL business
  • Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies
  • Strong communication in English language is a must
  • Data analytical skills
  • Strong leadership and presentation skill
  • Project management and process improvement strategies

 

Why You'll Love It

  • Creative office at Emporium (located at BTS Phrom Phong)
  • Work hard, play harder office
  • Competitive Salary
  • Performance Review ( 2 times per year )
  • Performance Bonus  ( 1 time per year from 0.5-month to 3-month salary amount )
  • Annual Paid Leave
  • Compassionate Leave 
  • Health Insurance
  • Social Security
  • Discount for Fitness Gym at EmQuartier
  • Monthly Birthday Celebration
  • Monthly, Quarterly, Annual MVP Awards (prizes up to 8,000USD)
  • Work in professional and dynamic environment
  • Good chance to explore new trends in a digital market
  • Opportunity to learn most advanced advertising technology platforms
  • No fixed day for promotion - Perform well and get promoted anytime!