Customer Success Executive / Senior Executive, D2C Business 電商營運客戶專員

D2C, Taipei

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What You'll Do

  • Assist domestic and international clients with daily updates and maintenance of their e-commerce and crowdfunding platforms.
  • Assist overseas clients with shipping and customs clearance matters for their goods.
  • Utilize platform data to propose specific optimization strategies, marketing plans, and communication with clients.
  • Assist clients in engaging with cross-industry partnerships and influencer profit-sharing activities to optimize sales results.
  • Maintain clients and establish long-term cooperative relationships.


  • 協助國內外客戶進行電商平台、募資平台日常更新維運
  • 協助海外客戶商品運送、報關事宜
  • 根據平台數據結果,提出具體優化策略、行銷方案與客戶溝通
  • 協助客戶接洽異業合作、網紅分潤等活動,優化銷售結果
  • 維護客戶、建立長期合作關係

Who You Are

  • At least 1-2 years of experience as an e-commerce operations specialist (or in the e-commerce service industry).
  • Experience in e-commerce operations, shop management and optimization, and cross-border e-commerce.
  • Understanding of ROAS and SEO concepts in marketing.
  • Able to adapt to the fast-changing and rapidly growing culture of a startup company.
  • Moderate to proficient English proficiency (at least able to conduct basic conversations)


  • 擔任電商(或電商服務產業) 營運專員經驗1~2年以上在電商端有營運、商城管理與優化、跨境電商經驗者
  • 在行銷端有ROAS、SEO概念
  • 能適應快速變化、高速成長的新創公司文化
  • 英文能力中等或精通(至少要能進行基本對話)

Why You'll Love It

  • Performance review (2 times a year)
  • Performance bonus
  • Annual leaves
  • Sick, compassionate and special leaves
  • All-hands meeting at overseas
  • TGIF, monthly birthday and other fun events
  • MVP Awards (prizes up to 8,000 USD)