Customer Success Executive / Senior Executive, D2C Business 電商營運客戶專員

What You'll Do

• Assist domestic and international clients with daily updates and maintenance of their e-commerce and crowdfunding platforms.
• Assist overseas clients with shipping and customs clearance matters for their goods.
• Utilize platform data to propose specific optimization strategies, marketing plans, and communication with clients.
• Assist clients in engaging with cross-industry partnerships and influencer profit-sharing activities to optimize sales results.
• Maintain clients and establish long-term cooperative relationships.

• 協助國內外客戶進行電商平台、募資平台日常更新維運
• 協助海外客戶商品運送、報關事宜
• 根據平台數據結果，提出具體優化策略、行銷方案與客戶溝通
• 協助客戶接洽異業合作、網紅分潤等活動，優化銷售結果
• 維護客戶、建立長期合作關係

Who You Are

• At least 1-2 years of experience as an e-commerce operations specialist (or in the e-commerce service industry).
• Experience in e-commerce operations, shop management and optimization, and cross-border e-commerce.
• Understanding of ROAS and SEO concepts in marketing.
• Able to adapt to the fast-changing and rapidly growing culture of a startup company.
• Moderate to proficient English proficiency (at least able to conduct basic conversations)

• 擔任電商(或電商服務產業) 營運專員經驗1~2年以上在電商端有營運、商城管理與優化、跨境電商經驗者
• 在行銷端有ROAS、SEO概念
• 能適應快速變化、高速成長的新創公司文化
• 英文能力中等或精通（至少要能進行基本對話）

Why You'll Love It

• Performance review (2 times a year)
• Performance bonus
• Annual leaves
• Sick, compassionate and special leaves
• All-hands meeting at overseas
• TGIF, monthly birthday and other fun events
• MVP Awards (prizes up to 8,000 USD)