Career

Commercial Operations Process Improvement Executive

Creator D2C, Bangkok

Process Optimization & Lifecycle Management

Workflow Standardization: Design and refine end-to-end workflows to shorten lead times for both Client-facing and D2C operational teams.
SLA Management: Monitor response times for operational requests and implement automation or governance frameworks to ensure faster resolution.
Efficiency Analysis: Constantly look for "waste" in current processes and propose tech-driven solutions to eliminate manual tasks.

Knowledge Management & Team Enablement

SOP & WI Development: Create, maintain, and regularly update Standard Operating Procedures (SOPs) and Work Instructions (WIs) to ensure a unified quality standard across the board.
Internal Training: Act as a bridge to help team members understand new processes or tools implemented.

Internal Communication

Best Practice Sharing: Manage regular internal updates to share success stories, case studies on process improvements, and lessons learned from past errors.
Regulation Updates: Keep the team informed about the latest platform regulations and internal compliance standards.

Experience: 1-3 years of experience in Operations, Project Management, Process Improvement, or a related field. (Energetic fresh graduates with a passion for systems are welcome!)
Analytical Mindset: You enjoy breaking down complex problems and finding the root cause rather than just fixing the symptoms.
Detail-Oriented: You have a sharp eye for detail—essential for maintaining accurate SOPs and high-quality standards.
Tech-Savvy: You are curious about new tools and AI. You always ask, "Can we automate this?"
Communication: Ability to translate complex technical steps into simple, easy-to-follow instructions.
The AnyMind Spirit: You possess Grit, a Growth Mindset, and the ability to thrive in a fast-paced, ever-changing environment.