Key Account Manager (E-Commerce and Social Commerce)

At AnyMind Thailand, we are dedicated to empowering e-commerce enablement businesses and driving success in the digital marketplace. We are seeking an enthusiastic Manager, Key Account Management (E-commerce and  Social Commerce) to join our team and foster strong relationships with our valued clients.

What You'll Do

1. Relationship Management:

• Develop and nurture strong relationships with key clients.
• Act as the primary point of contact for key accounts, addressing their needs, queries, and concerns promptly and effectively. 
• Regularly engage with clients to understand their evolving business needs and objectives.
• Collaborate cross-functionally with internal teams to ensure seamless delivery of products/services and resolution of client issues.

2. Account Growth and Retention:

• Identify opportunities for account expansion and upselling additional products/services.
• Develop and implement strategies to maximize client retention and satisfaction.
• Analyze account performance metrics and develop action plans to address any areas of concern.
• Proactively anticipate potential risks to client relationships and implement mitigation strategies.

3. Strategic Planning:

• Work closely with the clients t to develop key account strategies aligned with their objectives.
• Conduct market research and analysis to identify industry trends and opportunities for growth within key accounts.
• Develop comprehensive account plans outlining objectives, strategies, and tactics for each key account.

4. Team Performance

• Lead and motivate a high-performing team to meet and exceed key performance indicators (KPIs)
• Monitor individual and team performance metrics, adjust strategies as needed, and ensure alignment with overall business objectives
• Facilitate comprehensive weekly, monthly, and quarterly performance reviews to assess progress towards goals

Who You Are

• Bachelor’s Degree
• 4 years experience as Key Account Management or related field
• Experience in client-facing and developing marketing campaign 
• Ability to multitask and juggle several responsibilities simultaneously
• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail
• Proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Professional certification

Why You'll Love It

• Competitive salary with high commission
• Performance review (2 times a year)
• Performance bonus (1 time per year from 0.5-month to 3-month salary amount)
• Annual paid leave
• Health insurance
• Social security
• Monthly, quarterly, annual MVP awards (prizes up to 8,000USD)
• Creative office environment located at EmQuartier
• Work in a professional and dynamic environment
• Good chance to explore new trends in the digital market