Career

Platforms Partnership Manager (Social Commerce)

Marketing Solutions, Kuala Lumpur

Lead and manage strategic partnerships with major e-commerce and social commerce platforms (e.g., TikTok Shop, Shopee, Lazada).
Develop and execute joint business plans and co-marketing initiatives with platform partners.
Serve as the primary escalation point for platform-related issues, including account violations, livestream suspensions, and policy disputes.
Proactively manage and coordinate whitelist applications (e.g., restricted product categories, livestream permissions, advertising access) to ensure business continuity.
Monitor platform policy updates and compliance requirements; provide internal guidance to reduce violation risks.
Work cross-functionally with Account Management, Sales, Operations, and Legal to ensure platform compliance and strategic alignment.
Maintain strong relationships with platform KAMs and key stakeholders to strengthen negotiation leverage and response time.
Track platform-level KPIs and identify growth opportunities across markets.

Minimum 3–5 years of experience in platform partnerships, e-commerce, live commerce, or digital marketing.
Strong understanding of social commerce ecosystems, particularly TikTok Shop, Shopee, Lazada, or similar platforms.
Proven experience managing cross-functional stakeholders and external platform partners.
Strong analytical and strategic planning skills with the ability to translate insights into execution.
Experience working in a fast-paced, regional, or multi-market environment is preferred.
Prior experience working directly with platform companies or in partnership-facing roles.
Familiarity with livestream commerce operations and performance metrics.
Strong communication and negotiation skills.
Ability to manage multiple projects and partnerships simultaneously.
Proficiency in English & Mandarin is required; additional regional language capabilities will be a plus.