Career
Customer Service (E-commerce)
D2C & EC Enablement, Manila
We are seeking a detail-oriented and proactive E-Commerce Customer Support Specialist to manage end-to-end after-sales service. In this role, you will be the primary point of contact for our customers, ensuring a seamless shopping experience by resolving inquiries, managing logistics issues, and maintaining high satisfaction ratings across major platforms
What You'll Do
- Handle customer inquiries on order status, delivery, and post-purchase concerns
- Process returns, refunds, and exchanges per platform policies
- Resolve issues related to damaged, missing, or incorrect items
- Coordinate with logistics and internal teams for timely resolutions
- Monitor and respond to reviews and feedback across platforms
- Maintain accurate records and prepare reports on common concerns
- Collaborate with teams to improve customer experience and after-sales service
Who You Are
- At least 6 months of experience handling customer inquiries from e-commerce platforms like Shopee, Lazada, or TikTok Shop
- Strong understanding of order processing, returns, refunds, after-sales support, and coordination with logistics/internal teams
- Excellent written and verbal communication skills; able to resolve complaints professionally and efficiently
- Familiar with e-commerce seller tools or dashboards; detail-oriented with strong organizational skills
- Able to multitask and thrive in a fast-paced, customer-focused environment
Why You'll Love It
- Competitive Salary
- Performance Review (2 times per year)
- Performance Bonus (1 time per year from 0.5-month to 3-month salary amount) applied after probation
- Annual Paid Leave (15 days)
- HMO (200K Gold Package)
- Monthly, Quarterly, Annual MVP Awards
- Macbook will be provided
- Quarterly, and Annual local awards
- Annual Global Awards (Can win up to 2,000 USD)
- All-Hands All Accomodation and Travel Expenses Paid Trip to Once A Year to another country
- Work in professional and dynamic environment
- Good chance to explore new trends in a digital market
- Opportunity to learn most advanced advertising technology platforms
