Career

Senior Executive, IT Support

IT Strategy, Bangkok

Prepare and manage the annual IT budget, ensuring effective use of resources.
Develop and maintain IT Management and IT Security policies in compliance with organizational regulations.
Provide support and maintenance for company IT devices, including Windows computers, MacBooks, printers, and scanners.
Oversee the setup, configuration, and troubleshooting of IT equipment.
Coordinate with vendors for hardware leasing, repairs, and maintenance.
Manage Microsoft 365, Adobe, and other cloud services, including account creation, permission settings, and troubleshooting.
Assist users with access issues and provide general support for cloud services.
Collaborate with HR to manage staff onboarding and offboarding processes, ensuring proper IT provisioning.
Ensure IT operations are secure, scalable, and meet business needs.
Conduct regular IT audits, manage updates, and system backups to safeguard business continuity.

Bachelor's degree in Information Technology, Computer Science, or a related field.
5+ years of experience in IT support or system administration.
Strong knowledge of Microsoft 365, Adobe, and other cloud platforms.
Experience in managing IT budgets, IT policies, and ensuring alignment with business objectives.
Proficiency in troubleshooting macOS, Windows, printers, and scanners.
Familiarity with IT security best practices and regulatory compliance.
Strong problem-solving skills with the ability to prioritize tasks in a fast-paced environment.
Excellent communication skills, with the ability to explain technical issues to non-technical staff.
Experience with vendor management and coordinating hardware maintenance and leasing.
Ability to work independently and as part of a cross-functional team.