Customer Success Executive (AnyTag)

Influencer marketing -AE, Ho Chi Minh City

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AnyTag is a product that supports all aspects of influencer marketing, from planning and operation to effectiveness measurement, utilizing all kinds of data from social networking sites.

We are looking for Customer Success for Influencer Marketing division members, partner companies, advertisers and influencers in 17 locations in Asia.

What You Will Do

  • Responding to enquiries from domestic and international users.
  • Expansion of help articles/release notes to improve the user experience both domestically and internationally.
  • Improving the flow to improve the user experience at home and abroad. 
  • Act as a trusted advisor offering proactive and prescriptive advice and practical solutions to stakeholders.
  • Analyze customer data to improve customer experience.
  • Gain a deep understanding of customer product and marketing goals to proactively propose influencers who can help drive campaign content, strategy, and idea optimization
  • Keep up and understand current trends and leaders in the social community

Who You Are 

  • A recognized university degree.
  • Minimum 1 year of experience in the same position
  • Proficiency in Vietnamese & English
  • Experience in Influencer Marketing platform is a plus. 
  • Adherence to SLAs
  • Understand social media especially Instagram, YouTube, TikTok and Facebook.
  • Skills to catch up on information quickly and flexibly in the face of change
  • Skills to multitask with both speed and politeness
  • Basic knowledge of Google Spreadsheet/Microsoft Excel
  • Result-driven and have a good sense of responsibility as well as a strong enthusiasm
  • Ability to multi-task in a fast-paced environment
  • Excellent communication skills

Why You'll Love It

  • Competitive Salary
  • Performance Review (2 times per year)
  • Performance Bonus (1 time per year from 0.5-month to 3-month salary amount)
  • Annual Leave: 15 days and other leave types
  • Quarterly, Annual MVP Awards (prizes up to 5,000USD)
  • Private health Insurance
  • MacBook to be provided
  • Good chance to explore new trends in the digital market
  • Opportunity to learn and work with the most advanced advertising technology platforms
  • Work in a professional, active, international and dynamic environment.