What You'll Do
Work closely with the Regional Director of Strategic Initiatives and Deputy Head of Customer Success to drive strategic initiatives on AdAsia Premium Marketplace, with key responsibilities to:
- Provide technical guidance for publishers
- Assist internal operations teams with technical inquiries
- Maintain deep knowledge of AdAsia’s video technologies for both publishers and DSPs
- Triage, prioritize, categorize and resolve production impacting incidents
- Develop and organize support documentation
- The direct line between operations and product teams
Who You Are
- Vietnam Citizen or Foreigner willing to relocate to Hanoi
- 2-4 years of overall experience in technical support/troubleshooting experience/ Adtech
- Knowledge of VAST, VPAID, ad servers, DSPs, ad exchanges, and SSPs is a plus, but not required
- Fluent in HTML, CSS, JavaScript is a must
- Experience in analyzing issues, distilling and communicating their relevant aspects
- Strong problem-solving/analytical skills, initiative, eagerness to learn
- Experience using various web debugging tools, such as Charles, Firebug, Fiddler, Chrome tools, etc
- Detail-oriented and well organized, with a good sense of responsibility
- Good communication skills especially with respect to explaining technical ideas in a simple manner and using precision of language when referring to specific concepts.
Why You'll Love It
- Competitive Salary
- Performance Review (2 times per year)
- Performance Bonus (1 time per year from 0.5-month to 3-month salary amount)
- Annual Leave: 15 days
- Health Insurance
- Quarterly, Annual MVP Awards (prizes up to 8,000USD)
- Macbook to be provided
- Good chance to explore new trends in the digital market
- Work in professional, active, international and dynamic environment